Rick Caldwell of Utah is a professional contractor and businessman who has been in the industry for over thirty years, impressing both peers and superiors alike with his dedication and knowledge of his craft. Rick has seen and experienced much in the construction world, ranging from working directly on projects, to handling administrative and managerial duties.
Rick has even handled the marketing and advertising aspect of owning a business, and says that from everything he has learned, the number one predictor of success in a business is by looking at the level of customer satisfaction. No matter what marketing or advertising method you employ today, none are as effective as word of mouth, a fact Rick has learned over the years.
Rick says that a business is built and thrives upon a reputation, which can only be spread by those who have experienced that businesses services. Rick says that the reputation you have hinges on the experiences of these customers, and that is why customer satisfaction is bar none the most important part of running any business. By simply listening to your customer feedback however, and making necessary adjustments to improve their experience, you can remedy mistakes in the future.
Rick Caldwell Utah says that a business should devote a good portion of its time and money to assuring that all of their customers are satisfied. A satisfied customer is the best form of advertisement says Rick, something new business owners all discover down the road. That is why it is so important to stay tuned in to what your customer is thinking and saying about your business, so that you can make appropriate adjustments and alterations to improve their experience overall.
Rick Caldwell Utah 